What is Portal.Chat?
Portal.chat is a full enterprise Live Chat system with chatbots and AI chatbots. Normal (static) chatbots are chatbots which, when asked a question,
give a few answer possibilities users must choose from.
Our system offers a user-friendly chat-builder which enables static chatbot building
without any IT knowledge.
AI chatbots enable users to ask questions, then the AI chatbots issue the correct reply.
These chatbots need a lot of time training and are only available to Pro accounts.
We are convinced that in the next 3 to 6 years all websites will have chatbots. With the
Portal.chat system visitors can also be forwarded to a person for a Live Chat option.
Our experience has been, that a company
engage live with a "hot sales
Portal.chat also operates under the name
Why Live Chat and Chatbots?
Over 80% of the world population currently uses chat on a daily basis! A recent study found that
Gen Zees (ages 18-21) tend to choose chat as their preferred means of communication. Armed with
this knowledge, it would be foolish to ignore the importance of Live Chat as a communication
channel especially for a business. We found that the moment chat is available on a website, the
number of leads doubles.
Potential customers don't stick to hours of operation when visiting a company's
they browse websites 24/7. A chatbot makes it possible for website visitors to ask questions at
all times, not limiting them to 9 am to 5 pm.
Although a website features all the information a visitor may need about a company in the body
of its text or in the F&Q section, a study by the Nielsen Norman Group found that users read
less than 28% of the copy on a web page; they would rather ask a question. A chatbot makes no
mistakes, never takes a break, and it always gives the correct answer.
Portal.chat works on all websites; it just requires a script to be inserted in the footer of a website and the system instantly becomes live on the site. We can add
the script ourselves onto a website if a client requests it.
Once a company expresses interest in implementing the
Portal.chat system onto its website, the reseller needs only create an account for them, and we
take care of the rest. The reseller can continue to prospect for new customers or
The Portal.chat system also offers a call centre
solution, enabling a user to operate multiple websites simultaneously from one dashboard. The
call centre can also use the system on the customers' websites.
Portal.chat's system is suitable for portal websites as well, where several advertisers
place their ads under one roof (i.e.: zoopla.com, zillow.com, realestate.com.au). In this case,
each advertiser has their own Live Chat account. When a visitor starts a chat on a particular
ad, this chat conversation goes directly to the advertiser. If they do not reply, a chatbot
takes over the conversation so that the visitor always receives an answer.
When a company has multiple websites, these are easily added to its account. The dashboard
allows for simple tracking of all visitors; which website the conversation originated from so
that the correct chatbot picks up the conversation, or so that the user knows exactly when to
talk about the particular product or service.
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Build a chatbot using Portal.chat
As previously mentioned, chatbots never take breaks or step away from their desk, they reply to
visitors' questions 24/7. A chatbot does, however, require a bit of time to become
Once installed, a chatbot is programmed to answer all possible questions, once it is live
you might notice that an occasional question may come through which will stump the chatbot. This
easily resolved by logging into the account and adding the new question into the chatbot's
questions for the next time someone may pose it.
In time, as more revisions are made to the list of questions, your chatbot will be able to reply
all the questions it is asked.
Watch the video below to see how easy it is to build a chatbot using Portal.chat. You'll
literally anyone can do it!